Frequently Asked Questions
Everything you need to know about shopping at FoodSocial Market.
How do you ensure the freshness of perishable items?
We use specialized temperature-controlled packaging and thermal liners to ensure all perishable goods remain at the optimal temperature during transit.
What is your shipping policy for food products?
We offer standard and expedited shipping. Most orders are processed within 24 hours, and we avoid shipping perishables over weekends to prevent delays in transit.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our marketplace allows you to filter products by dietary needs, including Gluten-Free, Keto, Vegan, and Paleo-friendly options.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.